New here? This is lesson 202 of a free 240-lesson Japanese course.
Online shopping and returns in Japanese
Leo orders a jacket online, but its arrival brings a small problem: the size is wrong. He checks the delivery and asks what to do next.
In this lesson, you will ask when a parcel will arrive, request its tracking number, and explain that you want to return or exchange something.
You will also ask how long a refund takes. These polite lines work with an online shop’s support staff.
By the end of this lesson
Track an online order and ask about returning or exchanging an item.
- ネットで注文しました。I ordered it online.
- いつ届きますか。When will it arrive?
- 追跡番号を教えてください。Please give me the tracking number.
- 返品したいです。I'd like to return it.
- サイズが合わないので交換できますか。The size is wrong; can I exchange it?
- 返金はどれくらいかかりますか。How long does the refund take?
Scene — the jacket arrives
Leo is in his small second-floor room in Yanaka, looking at the details for a jacket he has already ordered online. He checks the delivery estimate and shipment information.
Haruka is visiting. Leo opens the shop’s support chat to ask when the parcel will arrive and how he can track it.
Learn — order, track, return
Learn six polite lines for online orders, delivery tracking, returns, exchanges, and refunds.
Notice how the reason for an exchange is explained clearly.
ネットで注文しました。
I ordered it online.
When to use it: Use this to explain that you placed an order through a website.
で marks the method: the order was placed online.
いつ届きますか。
When will it arrive?
When to use it: Ask this when you need the expected arrival time for an order.
届きます asks when something is expected to arrive.
追跡番号を教えてください。
Please give me the tracking number.
When to use it: Ask support for the number used to follow your parcel.
を marks 追跡番号 as the information you want them to give you.
返品したいです。
I'd like to return it.
When to use it: Tell a shop you want to return an item.
したいです expresses what you want to do.
サイズが合わないので交換できますか。
The size is wrong; can I exchange it?
When to use it: Explain that the size does not fit and ask about an exchange.
が marks the size as the thing that does not fit.
返金はどれくらいかかりますか。
How long does the refund take?
When to use it: Ask how long it takes for a refund to arrive.
どれくらい asks about an approximate amount or length of time.
Story — too small to wear
Leo follows an online order from purchase to delivery, then finds the jacket is too small. Haruka helps him think through the return.
Highlighted phrases are the new lines. Turn on Show English if you want a gloss.
- Leo places an order for a jacket online from his Yanaka room.
Leoネットで注文しました。I ordered it online.- Online support staffご注文ありがとうございます。発送予定は明日です。Thank you for your order. It is scheduled to ship tomorrow.
- Leoいつ届きますか。When will it arrive?
- Online support staff明後日のお届け予定です。It is expected the day after tomorrow.
- Leo追跡番号を教えてください。Please give me the tracking number.
- Online support staff承知しました。確認します。Certainly. I will check.
- A few days later, the parcel arrives. Haruka messages Leo to check on it.
Haruka届きましたか。Did it arrive?- Leo届いたけど、ジャケットが小さい。It arrived, but the jacket is small.
- Harukaえ、サイズが合わなかったの？Oh, the size didn't fit?
- Leo返品できますか。Can I return it?
- Online support staff返品または交換を承っています。We accept returns or exchanges.
- Leo返品したいです。I'd like to return it.
- Haruka交換もできるか、聞いてみたら？Why not ask if you can exchange it too?
- Leoサイズが合わないので交換できますか。The size is wrong; can I exchange it?
- Online support staff交換できます。返金についてもご案内できます。An exchange is possible. We can also explain the refund.
- Leo返金はどれくらいかかりますか。How long does the refund take?
- Harukaサイトには、数日かかると書いてあるよ。返送方法を確認して、箱に入れればいいよ。The site says it takes a few days. Check how to send it back, then you can put it in the box.
Practice — sort out the return
Try ten short tasks that mix listening, speaking choices, word building, and particle practice.
Use the situation to choose what you would actually ask.
0 of 10 done
What does it mean?
What does it mean?
ネットで注文しました。
What do you say?
What do you say?
A support agent is discussing your new order. Ask when the parcel is expected to arrive.
Fill the gap
Fill the gap
Please give me the tracking number.
追跡番号____教えてください。
Build the line
Build the line
I'd like to return it.
。
Tap the words in order.
Swap the word
Swap the word
Explain that the size does not fit, then ask if an exchange is possible.
サイズが合わないので____できますか。
What did you hear?
What did you hear?
Pick the reply
Online support staff says:
Pick the reply
返品と交換、どちらをご希望ですか。
Would you like a return or an exchange?
And you reply with:
What do you say?
What do you say?
A delivery update appears. Ask Haruka whether your parcel has arrived.
Find the mistake
Find the mistake
What do you say?
What do you say?
Before sending the item back, ask the online shop whether returns are accepted.
Say it — ask about your parcel
Imagine you are messaging the shop about a parcel and jacket that did not fit.
Say each line when it is your turn. You can listen first; this activity records your attempt without scoring it.
- Online support staffご注文ありがとうございます。発送予定は明日です。Thank you for your order. It is scheduled to ship tomorrow.
- Leo (you)Ask when your parcel will arrive.
Ask when your parcel will arrive.
いつ届きますか。
When will it arrive?
0 of 4 said
Recap — what you can say now
| Japanese | English | Play |
|---|---|---|
| ネットで注文しました。 | I ordered it online. | |
| いつ届きますか。 | When will it arrive? | |
| 追跡番号を教えてください。 | Please give me the tracking number. | |
| 返品したいです。 | I'd like to return it. | |
| サイズが合わないので交換できますか。 | The size is wrong; can I exchange it? | |
| 返金はどれくらいかかりますか。 | How long does the refund take? |
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Keep practicing with Yak Cards
Keep the order and return phrases close at hand. Open the Yak Cards for this lesson and review them on the train.
A quick card round can help you find the right question when a parcel arrives.
Open Yak Cards