Welcome! This short lesson helps you handle typical moments at a hotel front desk — from check-in to asking about Wi‑Fi. Have fun and speak aloud.
Level A2: In this lesson you'll practice polite, real-world phrases for hotel stays — checking in and out, confirming a reservation, asking if breakfast is included, requesting towels or Wi‑Fi, and reporting room problems. This CEFR-aligned pack helps you hear, repeat, and use these handy frames when you stay at a hotel.
After this lesson you'll be able to:
Practice polite (です/ます) phrases for checking in and out at a hotel.
Ask about amenities: 朝食 (chōshoku), Wi‑Fi, エレベーター (erebētā).
Report simple room problems and request extra items (towels, luggage storage).
Level A2: build confidence using these ready-made chunks in real interactions.
Ready? Let's go!
When you tap play on phrases, we track your progress through this lesson.
1. Reading + Listening Practice
Hear core phrases, repeat aloud.
___で予約しています。
___ de yoyaku shite imasu.
I have a reservation under ___.
Meaning: I have a reservation under ___.
When to use: Use this at hotel check-in to tell the staff the name your reservation is under. You can also say 「___の名前で予約しています。」
Tip: Forget to include the particle で or say only a name; say 「○○で予約しています」 to be clear.
スミスで予約しています。
Sumisu de yoyaku shite imasu.
I have a reservation under Smith.
田中の名前で予約しています。
Tanaka no namae de yoyaku shite imasu.
I have a reservation under the name Tanaka.
チェックインをお願いします。
Chekku-in o onegai shimasu.
I'd like to check in.
Meaning: I'd like to check in.
When to use: Say this politely at the hotel front desk when you arrive and want to begin check-in.
すみません、チェックインをお願いします。
Sumimasen, chekku-in o onegai shimasu.
Excuse me, I'd like to check in, please.
もうチェックインをお願いしますか?
Mō chekku-in o onegai shimasu ka?
May I check in now?
朝食はついていますか。
Chōshoku wa tsuite imasu ka.
Is breakfast included?
Meaning: Is breakfast included?
When to use: Ask this to confirm whether morning meals are part of your room rate.
Tip: Beginners sometimes say 「朝食はありますか」 — that also works, but 「ついていますか」 is more specific for 'included'.
朝食はついていますか。
Chōshoku wa tsuite imasu ka.
Is breakfast included?
このプランは朝食がついていますか。
Kono puran wa chōshoku ga tsuite imasu ka.
Is breakfast included with this plan?
チェックアウトは何時ですか。
Chekku-auto wa nanji desu ka.
What time is check-out?
Meaning: What time is check-out?
When to use: Use this to ask the front desk about the hotel's check-out time.
チェックアウトは何時ですか。
Chekku-auto wa nanji desu ka.
What time is check-out?
チェックアウトは午前何時までですか。
Chekku-auto wa gozen nanji made desu ka.
Until what morning time is check-out?
Wi-Fiのパスワードを教えてもらえますか。
Wai-fai no pasuwādo o oshiete moraemasu ka.
Could I get the Wi-Fi password?
Meaning: Could I get the Wi-Fi password?
When to use: Ask this at the front desk or cafe when you need the internet password. More polite: 「教えていただけますか。」
Wi-Fiのパスワードを教えてもらえますか。
Wai-fai no pasuwādo o oshiete moraemasu ka.
Could you tell me the Wi‑Fi password?
ロビーのWi‑Fiのパスワードを教えてください。
Robī no wai-fai no pasuwādo o oshiete kudasai.
Please tell me the lobby Wi‑Fi password.
ルームキーが使えません。
Rūmu kī ga tsukaemasen.
My room key doesn't work.
Meaning: My room key doesn't work.
When to use: Use this when your physical or card room key won't open the door or the elevator sensor doesn't accept it.
Tip: Sometimes learners say 「鍵が壊れています」 (the key is broken) — fine, but 「使えません」 is a neutral way to report it.
すみません、ルームキーが使えません。
Sumimasen, rūmu kī ga tsukaemasen.
Excuse me, my room key doesn't work.
カードを入れてもドアが開かないので、ルームキーが使えません。
Kādo o irete mo doa ga a kanai node, rūmu kī ga tsukaemasen.
I put in the card but the door won't open — the room key doesn't work.
タオルを追加でもらえますか。
Taoru o tsuika de moraemasu ka.
Could I have extra towels?
Meaning: Could I have extra towels?
When to use: Ask this when you want additional towels or room supplies delivered to your room.
タオルを追加でもらえますか。
Taoru o tsuika de moraemasu ka.
Could I have extra towels?
すみません、タオルをもう一枚追加でもらえますか。
Sumimasen, taoru o mō ichimai tsuika de moraemasu ka.
Excuse me, could I get one more towel?
___に問題があります。
___ ni mondai ga arimasu.
There is a problem with ___.
Meaning: There is a problem with ___.
When to use: Use this to report problems with items like エアコン or シャワー: put the item in the blank (___).
Tip: Remember to add に after the item: say 「エアコンに問題があります」, not just 「エアコン問題があります」.
エアコンに問題があります。
Eakon ni mondai ga arimasu.
There is a problem with the air conditioner.
シャワーに問題があります。お湯が出ません。
Shawā ni mondai ga arimasu. Oyu ga demasen.
There is a problem with the shower. No hot water.
荷物をここに預けてもいいですか。
Nimotsu o koko ni azukete mo ii desu ka.
Can I leave my bags here?
Meaning: Can I leave my bags here?
When to use: Ask this at reception if you want to store luggage temporarily before check-in or after check-out.
荷物をここに預けてもいいですか。
Nimotsu o koko ni azukete mo ii desu ka.
Can I leave my luggage here?
チェックアウト後、荷物を預けてもいいですか。
Chekku-auto go, nimotsu o azukete mo ii desu ka.
After checkout, can I leave my bags?
チェックアウトをお願いします。
Chekku-auto o onegai shimasu.
I'd like to check out.
Meaning: I'd like to check out.
When to use: Say this politely at the front desk when you want to complete your checkout.
チェックアウトをお願いします。
Chekku-auto o onegai shimasu.
I'd like to check out, please.
朝、チェックアウトをお願いします。鍵を返します。
Asa, chekku-auto o onegai shimasu. Kagi o kaeshimasu.
In the morning, I'd like to check out. I'll return the key.
一泊いくらですか。
Ippaku ikura desu ka.
How much is it per night?
Meaning: How much is it per night?
When to use: Ask this to learn the room price per night. For multiple people say 「一人一泊いくらですか。」
一泊いくらですか。
Ippaku ikura desu ka.
How much is it per night?
二人で一泊いくらですか。
Futari de ippaku ikura desu ka.
How much per night for two people?
エレベーターはありますか。
Erebētā wa arimasu ka.
Is there an elevator?
Meaning: Is there an elevator?
When to use: Use this to ask about facilities such as an elevator, especially if you have heavy luggage or mobility needs.
エレベーターはありますか。
Erebētā wa arimasu ka.
Is there an elevator?
すみません、エレベーターは何階まで行きますか。
Sumimasen, erebētā wa nan-kai made ikimasu ka.
Excuse me, which floors does the elevator go to?
___号室へはどう行けばいいですか。
___-gōshitsu e wa dō ikeba ii desu ka.
How do I get to room ___?
Meaning: How do I get to room ___?
When to use: Ask this when you need directions inside the hotel to a specific room number; put the room number in ___.
305号室へはどう行けばいいですか。
San-byaku go-jū go-gōshitsu e wa dō ikeba ii desu ka.
How do I get to room 305?
私の部屋、1202号室へはどう行けばいいですか。
Watashi no heya, sen-nis-hyaku ni-gōshitsu e wa dō ikeba ii desu ka.
How do I get to my room, 1202?
2. Conversational Listening Practice
Hear phrases in a real mini-conversation.
Check-in at a hotel front desk
Who asks whether breakfast is included?
Anna
チェックインをお願いします。スミスで予約しています。
Chekku-in o onegai shimasu. Sumisu de yoyaku shite imasu.
I'd like to check in. I have a reservation under Smith.
David
お越しいただきありがとうございます。朝食はついていますか、とお客様が質問されましたか?
O-koshi itadaki arigatō gozaimasu. Chōshoku wa tsuite imasu ka, to okyakusama ga shitsumon saremashita ka?
Welcome. Did the guest ask if breakfast is included?
Anna
はい、朝食はついていますか。
Hai, chōshoku wa tsuite imasu ka.
Yes — is breakfast included?
David
はい、朝食はついています。Wi‑Fiのパスワードを教えてもらえますかと聞いてもいいですか。
Hai, chōshoku wa tsuite imasu. Wai-fai no pasuwādo o oshiete moraemasu ka to kiite mo ii desu ka.
Yes, it's included. Can you also ask for the Wi‑Fi password?
Anna
すみません、Wi‑Fiのパスワードを教えてもらえますか。
Sumimasen, wai-fai no pasuwādo o oshiete moraemasu ka.
Excuse me, could you tell me the Wi‑Fi password?
David
ありがとうございます。あと、ルームキーが使えませんと連絡がありました。
Arigatō gozaimasu. Ato, rūmu kī ga tsukaemasen to renraku ga arimashita.
Thanks. Also, we received a message that a room key doesn't work.
3. Guided Practice
Quizzes and matching to lock in meaning.
Which phrase means 'I'd like to check in'?
How do you ask 'Is breakfast included?'
Which phrase would you say if the key card won't open your door?
How do you ask the price per night?
When leaving, you say 'チェックアウトをお願いします。' at the front desk.
出発するとき、フロントで「___。」と言います。
Shuppatsu suru toki, furonto de "___." to iimasu.
Because the card won't open the door, you say 'ルームキーが使えません。' to the front desk.
カードをドアにかざしても開かないので、フロントに「___。」と言いました。
Kādo o doa ni kazashite mo hirakanai node, furonto ni "___." to iimashita.
To ask whether breakfast is included, say '朝食はついていますか。'
プランに朝ごはんが含まれているかを聞きたいときは「___」と言います。
Puran ni asa-gohan ga fukumarete iru ka o kikitai toki wa "___" to iimasu.
Match the core phrases
Match the extra phrases
4. Speaking Practice
Say phrases yourself (mic/recording).
Recording stays on your device only. Check speech uses your browser's speech tools when available.