Sometimes the hardest part of tech trouble is not the problem—it’s explaining it clearly without sounding like your laptop personally betrayed you. In this lesson, you’ll get friendly phrases for reporting a problem step by step.
Level B1: you’ll practice explaining software, app, or website problems in Taiwan Mandarin. You’ll learn how to say that a system blocks an action, report when an error appears, guess the cause, admit a possible input mistake, ask if it can be fixed, and give a deadline. Very practical—and hopefully less yak-shaking than yelling at the screen.
After this lesson you'll be able to:
Explain that an app, website, or system is blocking an action.
Describe when a problem happens and what triggers it.
Give a possible reason without sounding too certain.
Ask if something can be fixed and explain your deadline.
Ready? Let's go!
When you tap play on phrases, we track your progress through this lesson.
1. Reading + Listening Practice
Hear core phrases, repeat aloud.
系統不讓我 ___。
Xìtǒng bù ràng wǒ ___.
It won't let me ___.
Meaning: It won’t let me ___.
When to use: Use this when a website, app, or system blocks an action you are trying to do.
Tip: Don’t use this for a person saying no. It sounds most natural when software or a system blocks you.
系統不讓我登入。
Xìtǒng bù ràng wǒ dēngrù.
It won’t let me log in.
系統不讓我上傳檔案。
Xìtǒng bù ràng wǒ shàngchuán dǎng’àn.
It won’t let me upload the file.
我 ___ 的時候會出現錯誤。
Wǒ ___ de shíhòu huì chūxiàn cuòwù.
I'm getting an error when I ___.
Meaning: I’m getting an error when I ___.
When to use: Use this to connect the error to the exact action you are doing.
Tip: Remember the action goes before 的時候 (de shíhòu): 付款的時候 (fùkuǎn de shíhòu), not 的時候付款 (de shíhòu fùkuǎn).
我付款的時候會出現錯誤。
Wǒ fùkuǎn de shíhòu huì chūxiàn cuòwù.
I’m getting an error when I pay.
我按送出的時候會出現錯誤。
Wǒ àn sòngchū de shíhòu huì chūxiàn cuòwù.
I’m getting an error when I press submit.
只有在 ___ 的時候才會出問題。
Zhǐyǒu zài ___ de shíhòu cái huì chū wèntí.
The problem only happens when ___.
Meaning: The problem only happens when ___.
When to use: Use this when the problem happens only under one condition, not every time.
Tip: 只有 (zhǐyǒu) and 才 (cái) often work as a pair here: only when this condition is true does the problem happen.
只有在用手機的時候才會出問題。
Zhǐyǒu zài yòng shǒujī de shíhòu cái huì chū wèntí.