Traditional Chinese - Explaining a Problem

Lesson 135 of 152

A frustrated learner looks at a laptop error message while a friendly support helper points to a checklist. The scene highlights Traditional Chinese, Taiwan Mandarin, and explaining a problem clearly.

Goal: Say what broke, when it happens, and how urgent it is.

Free traditional Chinese lessons with Taiwan Mandarin audio and speaking practice.

Sometimes the hardest part of tech trouble is not the problem—it’s explaining it clearly without sounding like your laptop personally betrayed you. In this lesson, you’ll get friendly phrases for reporting a problem step by step.

Level B1: you’ll practice explaining software, app, or website problems in Taiwan Mandarin. You’ll learn how to say that a system blocks an action, report when an error appears, guess the cause, admit a possible input mistake, ask if it can be fixed, and give a deadline. Very practical—and hopefully less yak-shaking than yelling at the screen.

After this lesson you'll be able to:

  • Explain that an app, website, or system is blocking an action.
  • Describe when a problem happens and what triggers it.
  • Give a possible reason without sounding too certain.
  • Ask if something can be fixed and explain your deadline.
A phone screen shows a failed login and a small note in Traditional Chinese about what went wrong. The image supports a Taiwan Mandarin lesson on describing app or website problems.

Ready? Let's go!

When you tap play on phrases, we track your progress through this lesson.

1. Reading + Listening Practice

Hear core phrases, repeat aloud.

系統不讓我 ___。

Xìtǒng bù ràng wǒ ___.

It won't let me ___.

Meaning: It won’t let me ___.

When to use: Use this when a website, app, or system blocks an action you are trying to do.

Tip: Don’t use this for a person saying no. It sounds most natural when software or a system blocks you.

系統不讓我登入。

Xìtǒng bù ràng wǒ dēngrù.

It won’t let me log in.
系統不讓我上傳檔案。

Xìtǒng bù ràng wǒ shàngchuán dǎng’àn.

It won’t let me upload the file.

我 ___ 的時候會出現錯誤。

Wǒ ___ de shíhòu huì chūxiàn cuòwù.

I'm getting an error when I ___.

Meaning: I’m getting an error when I ___.

When to use: Use this to connect the error to the exact action you are doing.

Tip: Remember the action goes before 的時候 (de shíhòu): 付款的時候 (fùkuǎn de shíhòu), not 的時候付款 (de shíhòu fùkuǎn).

我付款的時候會出現錯誤。

Wǒ fùkuǎn de shíhòu huì chūxiàn cuòwù.

I’m getting an error when I pay.
我按送出的時候會出現錯誤。

Wǒ àn sòngchū de shíhòu huì chūxiàn cuòwù.

I’m getting an error when I press submit.

只有在 ___ 的時候才會出問題。

Zhǐyǒu zài ___ de shíhòu cái huì chū wèntí.

The problem only happens when ___.

Meaning: The problem only happens when ___.

When to use: Use this when the problem happens only under one condition, not every time.

Tip: 只有 (zhǐyǒu) and 才 (cái) often work as a pair here: only when this condition is true does the problem happen.

只有在用手機的時候才會出問題。

Zhǐyǒu zài yòng shǒujī de shíhòu cái huì chū wèntí.

The problem only happens when I use my phone.
只有在連公司 Wi-Fi 的時候才會出問題。

Zhǐyǒu zài lián gōngsī Wi-Fi de shíhòu cái huì chū wèntí.

The problem only happens when I connect to the company Wi-Fi.

我想可能是因為 ___。

Wǒ xiǎng kěnéng shì yīnwèi ___.

I think it might be because ___.

Meaning: I think it might be because ___.

When to use: Use this to suggest a possible reason without sounding too sure.

我想可能是因為網路不穩。

Wǒ xiǎng kěnéng shì yīnwèi wǎnglù bù wěn.

I think it might be because the internet is unstable.
我想可能是因為版本太舊。

Wǒ xiǎng kěnéng shì yīnwèi bǎnběn tài jiù.

I think it might be because the version is too old.

我可能把 ___ 輸入錯了。

Wǒ kěnéng bǎ ___ shūrù cuò le.

I may have entered ___ incorrectly.

Meaning: I may have entered ___ incorrectly.

When to use: Use this when you want to admit that the problem may be from something you typed or entered.

我可能把密碼輸入錯了。

Wǒ kěnéng bǎ mìmǎ shūrù cuò le.

I may have entered the password incorrectly.
我可能把信用卡號輸入錯了。

Wǒ kěnéng bǎ xìnyòngkǎ hào shūrù cuò le.

I may have entered the credit card number incorrectly.

這有辦法修嗎

Zhè yǒu bànfǎ xiū ma?

Is there a way to fix this?

Meaning: Is there a way to fix this?

When to use: Use this to ask if a problem, mistake, device, or system issue can be fixed.

這有辦法修嗎

Zhè yǒu bànfǎ xiū ma?

Is there a way to fix this?
我真的很急,這有辦法修嗎?

Wǒ zhēn de hěn jí, zhè yǒu bànfǎ xiū ma?

I’m really in a hurry—is there a way to fix this?

我需要在 ___ 之前把這個修好。

Wǒ xūyào zài ___ zhīqián bǎ zhège xiū hǎo.

I need this fixed by ___.

Meaning: I need this fixed by ___.

When to use: Use this when you need to explain the deadline for fixing the problem.

我需要在明天中午之前把這個修好。

Wǒ xūyào zài míngtiān zhōngwǔ zhīqián bǎ zhège xiū hǎo.

I need this fixed by tomorrow noon.
我需要在開會之前把這個修好。

Wǒ xūyào zài kāihuì zhīqián bǎ zhège xiū hǎo.

I need this fixed before the meeting.

我先 ___,然後 ___。

Wǒ xiān ___, ránhòu ___.

First I ___, and then ___.

Meaning: First I ___, and then ___.

When to use: Use this to explain the steps you took before the problem happened.

我先登入,然後按送出。

Wǒ xiān dēngrù, ránhòu àn sòngchū.

First I log in, and then I press submit.
我先選日期,然後付款。

Wǒ xiān xuǎn rìqí, ránhòu fùkuǎn.

First I choose the date, and then I pay.

我可以示範給你看會發生什麼事。

Wǒ kěyǐ shìfàn gěi nǐ kàn huì fāshēng shénme shì.

I can show you what happens.

Meaning: I can show you what happens.

When to use: Use this when you can reproduce the issue and want the other person to watch it happen.

我可以示範給你看會發生什麼事。

Wǒ kěyǐ shìfàn gěi nǐ kàn huì fāshēng shénme shì.

I can show you what happens.
如果你有空,我可以示範給你看會發生什麼事。

Rúguǒ nǐ yǒu kòng, wǒ kěyǐ shìfàn gěi nǐ kàn huì fāshēng shénme shì.

If you have time, I can show you what happens.

2. Conversational Listening Practice

Hear phrases in a real mini-conversation.

Anna asks David for help with a website error before an important meeting.

Two people at a café look at a laptop together while one demonstrates an error. The scene uses Traditional Chinese and Taiwan Mandarin for explaining a problem and asking for help.

What is Anna trying to do: log in, upload a file, or change her password?

Portrait of Anna in a Traditional Chinese lesson dialogue

Anna

David,系統不讓我上傳檔案。

David, xìtǒng bù ràng wǒ shàngchuán dǎng’àn.

David, the system won’t let me upload the file.

Portrait of David in a Traditional Chinese lesson dialogue

David

你是什麼時候看到錯誤的?

Nǐ shì shénme shíhòu kàn dào cuòwù de?

When do you see the error?

Portrait of Anna in a Traditional Chinese lesson dialogue

Anna

我按送出的時候會出現錯誤。

Wǒ àn sòngchū de shíhòu huì chūxiàn cuòwù.

I’m getting an error when I press submit.

Portrait of Anna in a Traditional Chinese lesson dialogue

Anna

只有在用公司 Wi-Fi 的時候才會出問題。

Zhǐyǒu zài yòng gōngsī Wi-Fi de shíhòu cái huì chū wèntí.

The problem only happens when I use the company Wi-Fi.

Portrait of David in a Traditional Chinese lesson dialogue

David

你覺得可能是什麼原因?

Nǐ juéde kěnéng shì shénme yuányīn?

What do you think the reason might be?

Portrait of Anna in a Traditional Chinese lesson dialogue

Anna

我想可能是因為網路不穩。

Wǒ xiǎng kěnéng shì yīnwèi wǎnglù bù wěn.

I think it might be because the internet is unstable.

Portrait of Anna in a Traditional Chinese lesson dialogue

Anna

我需要在開會之前把這個修好。這有辦法修嗎?

Wǒ xūyào zài kāihuì zhīqián bǎ zhège xiū hǎo. Zhè yǒu bànfǎ xiū ma?

I need this fixed before the meeting. Is there a way to fix this?

Portrait of David in a Traditional Chinese lesson dialogue

David

可以。你先示範給我看會發生什麼事。

Kěyǐ. Nǐ xiān shìfàn gěi wǒ kàn huì fāshēng shénme shì.

Yes. First show me what happens.

3. Guided Practice

Quizzes and matching to lock in meaning.

How do you say “It won’t let me upload the file”?

Which sentence means “I’m getting an error when I pay”?

Which sentence means “The problem only happens when I use my phone”?

What is the natural way to ask “Is there a way to fix this?”

It won’t let me log in.

我輸入帳號和密碼後,系統不讓我 ___。

I need this fixed by tomorrow noon.

這個問題會影響明天的報告,我需要在 ___ 之前把這個修好。

First I log in, and then I press submit.

客服問我怎麼操作,我說:我先登入,然後 ___。

Match the core phrases

Match the extra phrases

4. Speaking Practice

Say phrases yourself (mic/recording).

Recording stays on your device only. Check speech uses your browser's speech tools when available.

Say this phrase out loud:

系統不讓我 ___。

Xìtǒng bù ràng wǒ ___.

It won't let me ___.

Say this phrase out loud:

我 ___ 的時候會出現錯誤。

Wǒ ___ de shíhòu huì chūxiàn cuòwù.

I'm getting an error when I ___.

Say this phrase out loud:

只有在 ___ 的時候才會出問題。

Zhǐyǒu zài ___ de shíhòu cái huì chū wèntí.

The problem only happens when ___.

Say this phrase out loud:

我想可能是因為 ___。

Wǒ xiǎng kěnéng shì yīnwèi ___.

I think it might be because ___.

Say this phrase out loud:

我可能把 ___ 輸入錯了。

Wǒ kěnéng bǎ ___ shūrù cuò le.

I may have entered ___ incorrectly.

Say this phrase out loud:

這有辦法修嗎

Zhè yǒu bànfǎ xiū ma?

Is there a way to fix this?

Say this phrase out loud:

我需要在 ___ 之前把這個修好。

Wǒ xūyào zài ___ zhīqián bǎ zhège xiū hǎo.

I need this fixed by ___.

Say this phrase out loud:

我先 ___,然後 ___。

Wǒ xiān ___, ránhòu ___.

First I ___, and then ___.

Say this phrase out loud:

我可以示範給你看會發生什麼事。

Wǒ kěyǐ shìfàn gěi nǐ kàn huì fāshēng shénme shì.

I can show you what happens.