Traditional Chinese - Hotel Check-In

我的房間在幾樓？

Wǒ de fángjiān zài jǐ lóu?

What floor is my room on?

Meaning: 我的房間在幾樓？ (Wǒ de fángjiān zài jǐ lóu?) means “What floor is my room on?”

When to use: Use it during check-in when you have your room number but want to know the floor.

可以幫我換房間嗎？

Kěyǐ bāng wǒ huàn fángjiān ma?

Could I change rooms?

Meaning: 可以幫我換房間嗎？ (Kěyǐ bāng wǒ huàn fángjiān ma?) means “Could I change rooms?”

When to use: Use it politely at the front desk when your room has a problem or you need a different room.

房間太吵了

Fángjiān tài chǎo le.

The room is too noisy.

Meaning: 房間太吵了。 (Fángjiān tài chǎo le.) means “The room is too noisy.”

When to use: Use it to clearly but politely tell hotel staff there is a noise problem.

冷氣壞了

Lěngqì huài le.

The air conditioning isn't working.

Meaning: 冷氣壞了。 (Lěngqì huài le.) means “The air conditioning isn’t working.”

When to use: Use it when the AC in your hotel room is broken or not working properly.

Tip: In Taiwan, 冷氣 (lěngqì) is the everyday word for air conditioning. 空調 (kōngtiáo) is understandable, but it can sound less casual.

可以幫我安排___的morning call嗎？

Kěyǐ bāng wǒ ānpái ___ de morning call ma?

Could I get a wake-up call at ___?

Meaning: 可以幫我安排___的morning call嗎？ (Kěyǐ bāng wǒ ānpái ___ de morning call ma?) means “Could I get a wake-up call at ___?”

When to use: Use it at a hotel when you want the front desk to arrange a wake-up call. Put the time in the blank.

Tip: In many Taiwan hotels, people really do say morning call. Keep it in the phrase instead of translating it word by word.

有停車位嗎

Yǒu tíngchēwèi ma?

Is parking available?

Meaning: 有停車位嗎？ (Yǒu tíngchēwèi ma?) means “Is parking available?”

When to use: Use it before or during check-in if you are driving and need a parking space.

我訂的是___晚。

Wǒ dìng de shì ___ wǎn.

My booking is for ___ nights.

Meaning: 我訂的是___晚。 (Wǒ dìng de shì ___ wǎn.) means “My booking is for ___ nights.”

When to use: Use it at check-in to tell the hotel how many nights you booked.

我的房間好了嗎？

Wǒ de fángjiān hǎo le ma?

Is my room ready?

Meaning: 我的房間好了嗎？ (Wǒ de fángjiān hǎo le ma?) means “Is my room ready?”

When to use: Use it when you arrive early or return to the front desk and want to ask if you can enter the room now.

可以延後退房嗎？

Kěyǐ yánhòu tuìfáng ma?

Can I get a late check-out?

Meaning: 可以延後退房嗎？ (Kěyǐ yánhòu tuìfáng ma?) means “Can I get a late check-out?”

When to use: Use it when you want permission to check out later than the normal time.

我被鎖在房間外面了。

Wǒ bèi suǒ zài fángjiān wàimiàn le.

I locked myself out of my room.

Meaning: 我被鎖在房間外面了。 (Wǒ bèi suǒ zài fángjiān wàimiàn le.) means “I locked myself out of my room.”

When to use: Use it when your key card does not work or you cannot get back into your hotel room.

Tip: This phrase sounds dramatic in English, but it is natural in Mandarin. 被鎖在房間外面 (bèi suǒ zài fángjiān wàimiàn) means you are locked outside the room.