Welcome! This short lesson helps you handle common hotel moments in German—checking in, asking about facilities, and solving small problems. Keep it friendly and practical.
Level A2: In this lesson you'll practice 13 handy hotel phrases for checking in/out, asking about breakfast and Wi‑Fi, reporting problems, and requesting things like towels or luggage storage. This CEFR-aligned pack is all about real hotel talk—quick to learn and easy to use on your next stay.
After this lesson you'll be able to:
Recognize and use polite check-in/check-out phrases at Level A2.
Ask practical questions: breakfast, Wi‑Fi, check-out time, elevator, price, and directions.
Report simple problems (room card, shower, Wi‑Fi) and request items like towels or luggage storage.
Ready? Let's go!
When you tap play on phrases, we track your progress through this lesson.
1. Reading + Listening Practice
Hear core phrases, repeat aloud.
Ich habe eine Reservierung auf den Namen ___.
I have a reservation under ___.
Meaning: I have a reservation under ___.
When to use: Use this at the reception when you want the staff to look up your booking by name.
Tip: Don't forget the correct article/case after 'auf den Namen'—the name itself follows; beginners sometimes forget to use the full phrase.
Ich habe eine Reservierung auf den Namen Schmidt.
I have a reservation under Schmidt.
Guten Tag, ich habe eine Reservierung auf den Namen Lee.
Hello, I have a reservation under Lee.
Ich möchte einchecken.
I'd like to check in.
Meaning: I'd like to check in.
When to use: Say this when you arrive and want to start the check-in process.
Ich möchte einchecken. Hier ist mein Ausweis.
I'd like to check in. Here is my ID.
Wir möchten einchecken, bitte.
We'd like to check in, please.
Ist Frühstück inklusive?
Is breakfast included?
Meaning: Is breakfast included?
When to use: Ask this when you want to know whether breakfast comes with your room rate.
Ist Frühstück inklusive oder extra?
Is breakfast included or extra?
Ist Frühstück inklusive? Ich würde gern wissen.
Is breakfast included? I'd like to know.
Bis wann muss ich auschecken?
What time is check-out?
Meaning: What time is check-out?
When to use: Ask this to find out the latest time you must leave your room on departure day.
Bis wann muss ich auschecken?
What time is check-out?
Bis wann muss ich auschecken, wenn ich morgen früh fahre?
What time is check-out if I leave early tomorrow?
Kann ich bitte das WLAN-Passwort bekommen?
Could I get the Wi-Fi password?
Meaning: Could I get the Wi‑Fi password?
When to use: Use this to ask reception for the hotel's WLAN password.
Kann ich bitte das WLAN-Passwort bekommen?
Could I get the Wi‑Fi password, please?
Entschuldigung, können Sie mir das WLAN-Passwort geben?
Excuse me, can you give me the Wi‑Fi password?
Meine Zimmerkarte funktioniert nicht.
My room key doesn't work.
Meaning: My room key doesn't work.
When to use: Say this when your card or key won't open the door or register with the lock.
Tip: Some learners say 'Zimmerschlüssel' for a card — that's fine, but for card systems 'Zimmerkarte' is clearer.
Meine Zimmerkarte funktioniert nicht. Können Sie sie bitte neu programmieren?
My room card doesn't work. Can you reprogram it?
Die Karte öffnet die Tür nicht. Meine Zimmerkarte funktioniert nicht.
The card won't open the door. My room key doesn't work.
Könnte ich bitte noch ein paar Handtücher bekommen?
Could I have extra towels?
Meaning: Could I have extra towels?
When to use: Use this when you need more towels delivered to your room.
Könnte ich bitte noch ein paar Handtücher bekommen?
Could I please get a few more towels?
Wir brauchen noch Handtücher. Könnten Sie welche bringen?
We need more towels. Could you bring some?
Es gibt ein Problem mit ___.
There is a problem with ___.
Meaning: There is a problem with ___.
When to use: Start a sentence with this phrase to report an issue in the room (use the correct dative after 'mit').
Tip: Remember 'mit' takes the dative: 'mit der Dusche', 'mit dem WLAN' — beginners sometimes use nominative forms by mistake.
Es gibt ein Problem mit der Dusche.
There is a problem with the shower.
Es gibt ein Problem mit dem WLAN in meinem Zimmer.
There is a problem with the Wi‑Fi in my room.
Kann ich mein Gepäck hier lassen?
Can I leave my bags here?
Meaning: Can I leave my bags here?
When to use: Ask this at reception when you want to store your luggage before check-in or after check-out.
Kann ich mein Gepäck hier lassen, bis mein Zimmer bereit ist?
Can I leave my luggage here until my room is ready?
Wir möchten Sightseeing machen. Kann ich mein Gepäck hier lassen?
We want to sightsee. Can I leave my bags here?
Ich möchte auschecken.
I'd like to check out.
Meaning: I'd like to check out.
When to use: Say this when you are ready to pay and leave the hotel.
Ich möchte auschecken. Können Sie die Rechnung bitte vorbereiten?
I'd like to check out. Could you prepare the bill, please?
Wir möchten auschecken und zum Bahnhof fahren.
We'd like to check out and go to the station.
Was kostet es pro Nacht?
How much is it per night?
Meaning: How much is it per night?
When to use: Ask this to find out the room price per night.
Was kostet es pro Nacht für ein Doppelzimmer?
How much is it per night for a double room?
Können Sie mir sagen, was das Zimmer pro Nacht kostet?
Can you tell me what the room costs per night?
Gibt es einen Aufzug?
Is there an elevator?
Meaning: Is there an elevator?
When to use: Use this when you need to know if there's an elevator (useful for accessibility or heavy luggage).
Gibt es einen Aufzug oder nur Treppen?
Is there an elevator or only stairs?
Gibt es einen Aufzug zum dritten Stock?
Is there an elevator to the third floor?
Wie komme ich zu Zimmer ___?
How do I get to room ___?
Meaning: How do I get to room ___?
When to use: Ask this when you need directions inside the hotel to a specific room number.
Wie komme ich zu Zimmer 312?
How do I get to room 312?
Entschuldigung, wie komme ich zu meinem Zimmer?
Excuse me, how do I get to my room?
2. Conversational Listening Practice
Hear phrases in a real mini-conversation.
At the hotel reception, Anna checks in and reports a small problem.
What problem does Anna report?
Anna
Ich habe eine Reservierung auf den Namen Müller.
I have a reservation under Müller.
David
Willkommen. Möchten Sie einchecken?
Welcome. Would you like to check in?
Anna
Ja, ich möchte einchecken. Ist Frühstück inklusive?
Yes, I'd like to check in. Is breakfast included?
David
Ja, das Frühstück ist inklusive. Hier ist Ihre Zimmerkarte.
Yes, breakfast is included. Here is your room card.
Anna
Danke. Meine Zimmerkarte funktioniert nicht.
Thanks. My room card doesn't work.
David
Oh, das tut mir leid. Ich bringe Ihnen eine neue Karte und das WLAN-Passwort.
Oh, I'm sorry. I'll bring you a new card and the Wi‑Fi password.
3. Guided Practice
Quizzes and matching to lock in meaning.
Which German phrase means: 'I'd like to check in.'?
Which phrase asks: 'Is breakfast included?'
Which phrase would you use to ask for the Wi‑Fi password?
Which phrase asks 'How much is it per night?'
Can I leave my bags here?
At reception you want to keep your suitcases while you walk around the city: ___.
My room key doesn't work.
Your key card won't open your room door, so you tell reception: ___.
I'd like to check out.
When you're leaving and ready to go to the airport you say: ___.
Match the core phrases
Match the extra phrases
4. Speaking Practice
Say phrases yourself (mic/recording).
Recording stays on your device only. Check speech uses your browser's speech tools when available.
Say this phrase out loud:
Ich habe eine Reservierung auf den Namen ___.
I have a reservation under ___.
Say this phrase out loud:
Ich möchte einchecken.
I'd like to check in.
Say this phrase out loud:
Ist Frühstück inklusive?
Is breakfast included?
Say this phrase out loud:
Bis wann muss ich auschecken?
What time is check-out?
Say this phrase out loud:
Kann ich bitte das WLAN-Passwort bekommen?
Could I get the Wi‑Fi password?
Say this phrase out loud:
Meine Zimmerkarte funktioniert nicht.
My room key doesn't work.
Say this phrase out loud:
Könnte ich bitte noch ein paar Handtücher bekommen?
