Welcome to Lesson 112 — a cozy stay at the front desk! This short lesson focuses on practical hotel phrases you will actually use when checking in, asking for things, or reporting problems. Have fun and imagine you're traveling!
Level A2: In this lesson you will practice 13 useful hotel phrases for checking in and out, asking about price and facilities, requesting items, and reporting problems. We'll listen to the phrases, hear them in a short conversation, and practice with quick quizzes and speaking prompts — everything CEFR-aligned for steady progress.
After this lesson you'll be able to:
Level A2: Learn and use 13 common hotel phrases for checking in, asking about facilities, and reporting problems.
Understand how to ask politely for services (Wi‑Fi, towels, luggage storage).
Practice saying these phrases aloud so you can use them at a real hotel front desk.
Ready? Let's go!
When you tap play on phrases, we track your progress through this lesson.
1. Reading + Listening Practice
Hear core phrases, repeat aloud.
I have a reservation under ___.
checking in with a reservation
Meaning: Use this to tell the desk the name for your booking.
When to use: Say this when you arrive to confirm your reservation under a name.
Tip: Sometimes learners forget 'under' and say only 'reservation David' which sounds unnatural.
I have a reservation under David Johnson.
I give the receptionist the name for my booking.
Hello, I have a reservation under Park — a single room for two nights.
I say my booking name and detail the stay.
I'd like to check in.
requesting check-in
Meaning: Use this to tell the staff you want to start check-in.
When to use: Say this when you arrive at reception and are ready to check in.
I'd like to check in. My flight arrived early.
I tell the receptionist I want to start check-in.
Good afternoon. I'd like to check in, please.
A polite way to begin your arrival at the desk.
Is breakfast included?
asking about breakfast inclusion
Meaning: Ask whether breakfast is part of the room or price.
When to use: Use this when you want to know if breakfast is included with the room.
Is breakfast included with the room rate?
I ask if breakfast comes with the booking.
Is breakfast included, or do we need to pay separately?
I check if there is an extra charge for breakfast.
What time is check-out?
asking about check-out time
Meaning: Ask what time you must leave on your departure day.
When to use: Ask this when you want to know the hotel check-out time.
What time is check-out tomorrow?
I ask the staff the time I should leave the room.
Excuse me, what time is check-out on Sunday?
I confirm the hotel's check-out time for my stay.
Could I get the Wi-Fi password?
asking for internet access information
Meaning: Politely ask for the Wi‑Fi login details.
When to use: Use this if you need internet access in the hotel.
Could I get the Wi-Fi password for my room?
I politely request the internet password.
Could I get the Wi-Fi password, please? I need to check my email.
I explain why I need the password while asking.
My room key doesn't work.
reporting a key problem
Meaning: Tell staff your key card is not working.
When to use: Say this when the card or key fails to open your room.
Tip: Beginners sometimes say 'My key not work' — remember to use 'doesn't'.
My room key doesn't work — can you help?
I report a problem with my key and ask for assistance.
My room key doesn't work; I think it needs reprogramming.
I suggest why the key may be failing.
Could I have extra towels?
requesting extra room items
Meaning: Ask politely for more towels or similar items.
When to use: Use this when you need extra towels or supplies in your room.
Could I have extra towels sent to room 412?
I request additional towels for my room.
Could I have extra towels? We need two more, please.
I politely ask for two extra towels.
There is a problem with ___.
reporting a room problem
Meaning: Use this to tell staff there is a problem in the room.
When to use: Say this when you want to report an issue like noise, heating, or plumbing.
There is a problem with the air conditioning in my room.
I report a specific issue with room AC.
There is a problem with the shower — no hot water.
I explain the problem so staff can fix it.
Can I leave my bags here?
asking to store luggage
Meaning: Ask if you can leave luggage at reception.
When to use: Use this before check-in or after check-out when you need to store bags.
Can I leave my bags here until my room is ready?
I ask to store luggage temporarily at reception.
Can I leave my bags here after check-out and collect them later?
I confirm luggage storage after leaving the room.
I'd like to check out.
requesting check-out
Meaning: Tell the desk you are ready to leave and finish your stay.
When to use: Say this when you want to complete check-out at the desk.
I'd like to check out. Can I pay now?
I tell the receptionist I'm ready to check out and settle the bill.
Good morning. I'd like to check out — room 305.
I give my room number while checking out.
How much is it per night?
ask about room price
Meaning: Ask about the nightly cost of a room.
When to use: Use this when you want to know the price per night before booking or at check-in.
How much is it per night for a double room?
I ask the price for one night's stay for a double room.
Could you tell me how much it is per night with breakfast?
I ask the nightly price including breakfast.
Is there an elevator?
ask about hotel facilities
Meaning: Ask if there is an elevator in the building.
When to use: Use this to know if you can reach upper floors by elevator, useful with heavy bags or mobility needs.
Is there an elevator to the upper floors?
I ask whether the hotel has an elevator.
Excuse me, is there an elevator? My room is on the fifth floor.
I check for an elevator because my room is high up.
What floor is my room on?
ask about room location
Meaning: Ask which floor your room is on.
When to use: Use this when the desk gives you a room number and you want to know the floor.
What floor is my room on? I have room 708.
I ask the floor number for my assigned room.
Could you tell me what floor my room is on and if there's an elevator?
I combine questions about floor and elevator access.
2. Conversational Listening Practice
Hear phrases in a real mini-conversation.
Anna arrives at reception; David is the receptionist.
What does Anna ask about after confirming her reservation?
Anna
I'd like to check in. I have a reservation under Anna Lee.
Anna tells the receptionist she wants to check in and gives her booking name.
David
Welcome, Ms. Lee. Is breakfast included with your booking?
David asks whether breakfast is included (confirming booking details).
Anna
Is breakfast included? And could I get the Wi-Fi password, please?
Anna asks if breakfast is included and requests the Wi‑Fi password.
David
Yes, breakfast is included. Here's the Wi‑Fi password. What floor is your room on? It's on the third floor.
David confirms breakfast, gives the password, and tells her the room floor.
Anna
Thank you. Also, can I leave my bags here until the room is ready?
Anna asks to leave her bags at reception before check-in.
David
Of course — we'll store them. Enjoy your stay!
David agrees and offers help.
3. Guided Practice
Quizzes and matching to lock in meaning.
Which phrase asks about the room price for one night?
Which sentence would you use to report that your key card cannot open the door?
Which phrase politely asks for more towels?
Which question would help you find a room on a high floor if you have heavy bags?
At the desk she says: 'I have a reservation under Martinez.'
At the desk she says: '___ I have a reservation under Martinez.'
Before leaving the hotel he asks, 'What time is check-out? I need to catch my train at noon.'
Before leaving the hotel he asks, '__? I need to catch my train at noon.'
After arriving she notices the card won't open the door and says, 'My room key doesn't work.'
After arriving she notices the card won't open the door and says, '__.'
Match the core phrases
Match the extra phrases
4. Speaking Practice
Say phrases yourself (mic/recording).
Recording stays on your device only. Check speech uses your browser's speech tools when available.
