French - Hotel Accommodation

Lesson 112 of 159

Traveler checking in at a hotel reception, French phrases for hotel accommodation practice.

Goal: Common phrases for checking in, asking about services, and reporting problems

Free French lessons with guided practice, audio, and speaking support.

Bienvenue! This short lesson helps you handle a hotel reception like a local — politely, clearly, and with a little confidence. Read, listen, then speak each phrase aloud to build real travel-ready skills.

Level A2: In Lesson 112 you'll practice polite check-in and check-out phrases, asking about breakfast and Wi‑Fi, reporting problems (like a card that doesn't work), requesting extra towels or luggage storage, and asking about price and elevators. This CEFR-aligned pack focuses on ready-to-use sentences you can say at reception.

After this lesson you'll be able to:

  • Be able to check in and check out politely at a hotel (A2).
  • Ask whether breakfast is included and get the Wi‑Fi password.
  • Report simple room problems and request extra items or luggage storage.
A friendly hotel reception scene showing guests asking about check-in, Wi‑Fi, and breakfast in French.

Ready? Let's go!

When you tap play on phrases, we track your progress through this lesson.

1. Reading + Listening Practice

Hear core phrases, repeat aloud.

J’ai une réservation au nom de ___.

I have a reservation under ___.

Meaning: I have a reservation under ___.

When to use: Say this at reception to give the name for your booking.

Tip: Don’t omit 'au nom de' — beginners sometimes say just the name without the phrase, which can be unclear.

J’ai une réservation au nom de Dupont.
I have a reservation under Dupont.
Bonjour, j’ai une réservation au nom de Martin.
Hello, I have a reservation under Martin.

Je voudrais faire le check-in.

I'd like to check in.

Meaning: I'd like to check in.

When to use: Use this polite phrase when you arrive and want to start the check-in process.

Bonsoir, je voudrais faire le check-in s’il vous plaît.
Good evening, I'd like to check in please.
Je voudrais faire le check-in maintenant.
I would like to check in now.

Le petit-déjeuner est inclus ?

Is breakfast included?

Meaning: Is breakfast included?

When to use: Ask this when you want to know whether breakfast comes with the room.

Le petit-déjeuner est inclus avec la chambre ?
Is breakfast included with the room?
Le petit-déj est inclus ?
Is breakfast included? (casual)

Le départ est à quelle heure ?

What time is check-out?

Meaning: What time is check-out?

When to use: Ask this when you want to know the hotel's check-out time.

Le départ est à quelle heure demain ?
What time is check-out tomorrow?
Excusez-moi, le départ est à quelle heure ?
Excuse me, what time is check-out?

Je pourrais avoir le mot de passe du Wi-Fi ?

Could I get the Wi-Fi password?

Meaning: Could I get the Wi-Fi password?

When to use: Ask reception politely for the hotel's internet password.

Je pourrais avoir le mot de passe du Wi-Fi, s’il vous plaît ?
Could I have the Wi‑Fi password, please?
Bonjour, je pourrais avoir le mot de passe du Wi‑Fi ?
Hello, could I get the Wi‑Fi password?

Ma carte de chambre ne marche pas.

My room key doesn't work.

Meaning: My room key doesn't work.

When to use: Tell reception if your card or key doesn't open your room door.

Tip: If the hotel uses a physical key, say 'Ma clé de chambre ne marche pas.' instead.

Ma carte de chambre ne marche pas, la porte n’ouvre pas.
My room card doesn’t work, the door won’t open.
Désolé, ma carte de chambre ne marche pas ce matin.
Sorry, my room key doesn’t work this morning.

Je pourrais avoir des serviettes en plus ?

Could I have extra towels?

Meaning: Could I have extra towels?

When to use: Request additional towels for your room from reception or housekeeping.

Je pourrais avoir des serviettes en plus, s’il vous plaît ?
Could I have extra towels, please?
Nous avons besoin de deux serviettes en plus dans la chambre.
We need two extra towels in the room.

Il y a un problème avec ___.

There is a problem with ___.

Meaning: There is a problem with ___.

When to use: Report any problem in your room by naming the item after 'avec'.

Il y a un problème avec la douche, elle fuit.
There is a problem with the shower; it’s leaking.
Il y a un problème avec la clim, elle ne marche pas.
There is a problem with the air conditioning; it doesn’t work.

Je peux laisser mes bagages ici ?

Can I leave my bags here?

Meaning: Can I leave my bags here?

When to use: Ask reception if you can store luggage before check-in or after check-out.

Je peux laisser mes bagages ici pour quelques heures ?
Can I leave my luggage here for a few hours?
Avant le vol, je peux laisser mes bagages ici ?
Before the flight, can I leave my bags here?

Je voudrais faire le check-out.

I'd like to check out.

Meaning: I'd like to check out.

When to use: Use this polite phrase when you want to leave and complete check-out.

Tip: Don’t confuse 'check-in' and 'check-out' — ask for the right action.

Bonjour, je voudrais faire le check-out, s’il vous plaît.
Hello, I’d like to check out, please.
Je voudrais faire le check-out à midi.
I would like to check out at noon.

C'est combien par nuit ?

How much is it per night?

Meaning: How much is it per night?

When to use: Ask this when you want to know the nightly price for a room.

C'est combien par nuit pour une chambre double ?
How much is it per night for a double room?
Excusez-moi, c'est combien par nuit en haute saison ?
Excuse me, how much is it per night in high season?

Est-ce qu'il y a un ascenseur ?

Is there an elevator?

Meaning: Is there an elevator?

When to use: Ask this to know if you can use an elevator instead of stairs.

Est-ce qu'il y a un ascenseur pour monter au troisième étage ?
Is there an elevator to go to the third floor?
Est-ce qu'il y a un ascenseur ? J’ai beaucoup de bagages.
Is there an elevator? I have a lot of luggage.

Comment je vais à la chambre ___ ?

How do I get to room ___?

Meaning: How do I get to room ___?

When to use: Ask this when you need directions inside the hotel to a specific room number.

Comment je vais à la chambre 305, s’il vous plaît ?
How do I get to room 305, please?
Pardon, comment je vais à la chambre 12 ?
Excuse me, how do I get to room 12?

2. Conversational Listening Practice

Hear phrases in a real mini-conversation.

Check-in and quick requests at reception

Anna asking the receptionist about her reservation, Wi‑Fi password, and reporting a room key problem in French.

What is Anna doing at the reception?

Portrait of Anna in a French lesson dialogue

Anna

Bonjour, j’ai une réservation au nom de Martin.

Hello, I have a reservation under Martin.

Portrait of Anna in a French lesson dialogue

Anna

Je voudrais faire le check-in.

I’d like to check in.

Portrait of Anna in a French lesson dialogue

Anna

Je pourrais avoir le mot de passe du Wi-Fi ?

Could I have the Wi‑Fi password?

Portrait of David in a French lesson dialogue

David

Oui, voici le mot de passe. Le petit-déjeuner est inclus de 7h à 10h.

Yes, here is the password. Breakfast is included from 7 to 10.

Portrait of Anna in a French lesson dialogue

Anna

D'accord, merci. Ma carte de chambre ne marche pas.

Okay, thanks. My room card doesn't work.

Portrait of David in a French lesson dialogue

David

Je vais vous donner une nouvelle carte tout de suite.

I'll give you a new card right away.

3. Guided Practice

Quizzes and matching to lock in meaning.

How do you ask 'Is breakfast included?' in French?

Which phrase politely asks for extra towels?

Which sentence reports a non-working room card?

How do you say 'I'd like to check out.' in French?

To start check-in at reception, say: 'I'd like to check in.'

Pour commencer l'enregistrement à la réception, vous dites : ___.

If your card won’t open the door, tell reception: 'My room card doesn't work.'

Si votre carte n'ouvre pas la porte, vous dites à la réception : ___.

Before leaving in the morning at the desk you say: 'I'd like to check out.'

Avant de partir le matin, au comptoir de la réception vous dites : ___.

Match the core phrases

Match the extra phrases

4. Speaking Practice

Say phrases yourself (mic/recording).

Recording stays on your device only. Check speech uses your browser's speech tools when available.

Say this phrase out loud:

J’ai une réservation au nom de ___.

I have a reservation under ___.

Say this phrase out loud:

Je voudrais faire le check-in.

I'd like to check in.

Say this phrase out loud:

Le petit-déjeuner est inclus ?

Is breakfast included?

Say this phrase out loud:

Le départ est à quelle heure ?

What time is check-out?

Say this phrase out loud:

Je pourrais avoir le mot de passe du Wi-Fi ?

Could I get the Wi‑Fi password?

Say this phrase out loud:

Ma carte de chambre ne marche pas.

My room key doesn't work.

Say this phrase out loud:

Je pourrais avoir des serviettes en plus ?

Could I have extra towels?

Say this phrase out loud:

Il y a un problème avec ___.

There is a problem with ___.

Say this phrase out loud:

Je peux laisser mes bagages ici ?

Can I leave my bags here?

Say this phrase out loud:

Je voudrais faire le check-out.

I'd like to check out.

Say this phrase out loud:

C'est combien par nuit ?

How much is it per night?

Say this phrase out loud:

Est-ce qu'il y a un ascenseur ?

Is there an elevator?

Say this phrase out loud:

Comment je vais à la chambre ___ ?

How do I get to room ___?