That must be hard.
Show empathy when someone describes a difficult situation.
Lesson 78 of 139

Goal: Short replies that keep conversation warm
Free English lessons with audio, guided practice, and speaking support.
Welcome back! Ready for another quick, helpful lesson. We'll practice friendly reaction phrases you can use every day. You'll listen, repeat, and try short quizzes — fast and useful.
Level A2: Lesson 78 focuses on everyday reaction phrases you can use when someone shares news. You'll practice four simple replies — That must be hard., That's awful., Good to know., and That's interesting. This CEFR-aligned lesson helps you sound natural and supportive in social conversations.
After this lesson you'll be able to:

Ready? Let's go!
When you tap play on phrases, we track your progress through this lesson.
Hear core phrases, repeat aloud.
That must be hard.
Show empathy when someone describes a difficult situation.
That's awful.
React strongly to very bad or upsetting news.
Good to know.
React neutrally to information by showing that it is useful or worth remembering.
That's interesting.
React with interest to news or information.
Hear phrases in a real mini-conversation.
Anna tells David about a problem at work; David responds with empathy and interest.

How does David respond to Anna's difficult situation?
Anna
My team missed the deadline and my manager is upset.
My team missed the deadline and my manager is upset.
David
That must be hard.
That must be hard.
Anna
Yes. And they might cut budget for our project.
Yes. And they might cut budget for our project.
David
That's awful. Do you know why it happened?
That's awful. Do you know why it happened?
Anna
We had technical problems. I told IT, and now they fixed it.
We had technical problems. I told IT, and now they fixed it.
David
Good to know. That's interesting—what did they change?
Good to know. That's interesting—what did they change?
Quizzes and matching to lock in meaning.
When I told Mark his bike was stolen, he said __.
The teacher moved the exam to Friday. I said, "__."
A coworker explained a new process and I replied, "__."
Say phrases yourself (mic/recording).
Recording stays on your device only. Check speech uses your browser's speech tools when available.
Say this phrase out loud:
That must be hard.
Show empathy when someone describes a difficult situation.
Say this phrase out loud:
That's awful.
React strongly to very bad or upsetting news.
Say this phrase out loud:
Good to know.
React neutrally to information by showing that it is useful.
Say this phrase out loud:
That's interesting.
React with interest to news or information.